Service Writer

Service Writer

A service writer supports a service manager and assists in the daily operation of the service department by maintaining records and documentation associated with the servicing of equipment. They assist in scheduling work, answering questions and advising on repairs within established guidelines. Additionally, they process warranty claims, including computation of charges and filing with the correct manufacturing company in a timely manner.
What Responsibilities Will I Have?: 
  • Answer phone calls in the service department
  • Wait on customers at the service counter
  • Assist in scheduling and answering questions
  • Advise on repairs within established guidelines
  • Communicate with customers on additional repairs needed
  • Start repair orders, enter tech notes and parts on orders, and review for accuracy
  • Process warranty claims
  • Assist service manager in coordinating departmental events
  • Generate reports and complete other paperwork
  • Review technician time postings for accuracy
  • Assist customers with picking up, dropping off, loading and unloading equipment
  • Coordinate transportation for equipment coming and going
  • Work with delivery drivers to assure timely pickup and delivery
  • Assist the service manager in assuring that the shop is in compliance with regulations
Recommended High School Courses: 
The following high school courses are recommended: agricultural education, mathematics, business and computer skills.
Education/Training Required: 
A high school diploma is required. Technical knowledge of agriculture or construction equipment is a plus, which may be obtained through an associate degree.
Future Job Market Outlook: 
Typical Employers: 
Service writers are employed by equipment dealers or other mechanical service provider.
Suggested Professional Organizations and Associations: 
  • North American Equipment Dealers Association
  • Regional Equipment Dealer Associations
  • National FFA Alumni Association¬†
Average Annual Full-Time Salary: 
$36,000
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Salary data is provided by the AgCareers.com Compensation Benchmark Review™. These salaries should be considered as examples and are provided for educational and exploratory purposes. The salary information provided should not be used as a benchmark. Actual salaries are influenced by numerous variables including but not limited to demographics, size and scope of the role, level of experience, qualifications, and education of the worker.